HESTA Hakone

Check-in

Check-in is from 4:00 PM until 9:00 PM. Guests must be at least 20 to check-in.

The front desk is open daily from 7:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Cashless transactions are available
• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Featured amenities include luggage storage, laundry facilities, and microwave in a common area. Limited parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Sengokuhara Onsen - 0.1 km / 0.1 mi
Hakone Pirate Ship - 0.6 km / 0.4 mi
Hakone Visitor Center - 1.2 km / 0.8 mi
Kuzuryu Shrine - 2.2 km / 1.4 mi
Hakuryu Shrine - 2.3 km / 1.5 mi
Hakone Ropeway - 2.9 km / 1.8 mi
Ōwakudani - 2.9 km / 1.8 mi
Hakone Komagatake Ropeway - 3.7 km / 2.3 mi
Daihakone Country Club - 3.8 km / 2.4 mi
Sengokuhara Susuki Prairie - 3.9 km / 2.4 mi
Hakone-en Aquarium - 4 km / 2.5 mi
Hakoneen Golf Course - 4.7 km / 2.9 mi
Hakonejinja Mototsumiya - 4.8 km / 3 mi
Pola Museum of Art - 5 km / 3.1 mi
Hakone Village Samurai Museum - 5.2 km / 3.2 mi
The nearest airports are:
Haneda Airport (HND) - 121.1 km / 75.3 mi
Narita Intl. Airport (NRT) - 187.7 km / 116.6 mi

• Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• Parking height restrictions apply.
• Cashless payment methods are available for all transactions.
• Guests with tattoos are welcome to use the onsite public bathing facilities.

Hotel policies

General

• Professional property host/manager
• No cribs (infant beds) available
• Unicode Support true
• No rollaway/extra beds available
• Parking height restrictions apply
• Cashless transactions are available
• Essential workers only - NO
• No elevators

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.